FoxBoom!

I know I keep complaining about it, but I really don’t have anywhere else to go.

Really. $100/year doesn’t actually seem to buy any kind of customer support at all.

MobileMe has wiped all my phone’s contact details. All the support agents have gone home (don’t we outside the US pay for support too?), they don’t accept phone or e-mail support anymore, and the discussion boards are offline.

Seriously, who at Apple thinks this is acceptable?

MobileMe has deleted my iPhone’s contact details again.

The support team don’t accept e-mail requests any more, and all the live chat agents are busy.

MOBILEME REALLY FUCKING SUCKS, OKAY?

Happy birthday, Jacel!

So, MTV wants to remake “The Rocky Horror Picture Show”.

Mmmm… no. No thanks. I’m good with the original. But thanks.

I signed up for reQall yesterday, and I noticed it has a Jabber interface for adding notes and events and getting reminders, so I set it up.

(Incidentally, the website doesn’t actually mention the reQall Jabber ID, so I wrote to their technical support. They got back really quickly, and it’s “reqall@im.reqall.com”.)

The problem was, reQall didn’t authorise my Jabber subscription. Then I realised, things had been rather quiet on Jabber since I moved to Google Apps. So I did a bit of research, and found this artlcle on enabling users to chat outside the Google Talk network. But since I can’t modify my domains SRV records with 123-Reg, I seem a little stuck.

And so, I’ve gone back to “foxboom@googlemail.com” for Jabber. reQall’s working great, and I’m seeing more people online than I have for ages.

The “Tron 2″ trailer has been released!

…well, leaked…

*fangasm*

Best spam ever. I LOLLED!

Apple have got a brand new service status blog for MobileMe!

Steve Jobs has asked me to write a posting every other day or so to let everyone know what’s happening with MobileMe, and I’m working directly with the MobileMe group to ensure that we keep you really up to date. [MobileMe Status]

This is seriously the best thing Apple could’ve done to get my confidence back. I said earlier that I didn’t know if any managers at Apple knew or cared about the problems, and this status blog really proves they do. And I’ve been reading snippets and rumours around the web about the MobileMe development and support teams taking the outage personally, and the blog really backs that up.

This is a leap in the right direction, and I’m really grateful that Apple are making it easier for me to be passionate about a product I want to see succeed.

Since last night, MobileMe’s been pretty speedy. Could this be the end of the troubles? Am I terribly naive? When do I get my 30 day free credit?

Also, I’m posting this from the iPhone Wordpress app. This is a neat little interface!

Happy Friday everyone!

It’s official. MobileMe is Apple’s Vista.

Mail’s down. The website’s down. Everything’s fucking down. You can’t e-mail the support team anymore; you have to live chat, and…

MobileMe chat is available daily from 8:00 a.m. to 7:00 p.m. central time (U.S.), except on holidays.

I don’t even know if any managers at Apple know or care.

The first trailer for “Caprica” is out!

Oh, goddamnit.

At the moment, I read Spirit’s calendar through BusySync, and he reads mine through iCal publishing to ical.me.com… and goddamnit again, I just realised he’ll only see my calendar changes if I launch iCal and let it sync.

This is all just one massive problem.

I was hoping to convince Spirit to sign up for MobileMe. With MobileMe being “Exchange for the rest of us”, I’d assumed calendar sharing would be built right in…

It isn’t.

And I’m all like, OMFG, no push calendar subscriptions?

So I just left some more feedback.

I got into MJ Hibbett and The Validators when I heard “Hey Hey 16k”. Anyway, “It Only Works Because You’re Here” just came out, and I like it!

Down the lane, they’re strolling two by two,
Holding hands, they smile like we used to do,
Here with their one and only,
I’d forgotten I was lonely,
Oh, how I wish that here were there with you.

All the days of sadness,
They seem so needless now,
Yes it’s taken me this long, long time,
To see, it’s clear.

And my dreams keep drifting back to me,
And our strolls beneath these same stars above,
And when the leaves are falling,
My heart will be recalling,
You’re the only girl I ever really loved.

I really, really wish I could buy that song somewhere…

OMG OMG OMG OMG OMG.

On my way home from work this afternoon, I was flicking through my contacts on my iPhone, when I noticed the little push spinner get to work in the title bar, and then…

All my contacts disappeared!

I figured I’d give the MobileMe servers a couple of minutes to sort themselves out. And, well…

…I’ve got names and birthdays, but no phone numbers or addresses.

HOLY FUCKING CRAP APPLE JUST REMOTE WIPED MY ADDRESS BOOK AND THIS IS AN AWESOME USER EXPERIENCE.

Selecting Automatic in Mac OS X allows your computer to immediately sync and update when there are any changes on the MobileMe servers. Those changes can come from your iPhone, iPod touch, the MobileMe website, or another computer. Changes made on your computer will be synced to the MobileMe “cloud” once every 15 minutes (or every hour in Mac OS X 10.4.11). [Apple KB article TS1155]

So yeah, don’t go editing any contacts or events right before you shut down your PC, because that change might not get pushed for a maximum of 15 minutes. The best bet seems to be to make changes through the MobileMe web apps or the iPhone.

In Nigel’s defence, it’s difficult to justify paying £7 to go to a movie theatre where people talk and kick your seat for 90 minutes.

I’ve seen some great movies at the cinema lately, but the experience stinks, and I’m just gonna quit going.

So I went to the support site to send an e-mail about resizing the mail columns in MobileMe, but this time there was an option to chat with a support agent instead.

So I did.

And man, it was by far the most positive support experience I’ve ever had out of Apple. Sarah might just be an anomoly, but I’m hoping she’s part of a whole new culture. Y’know, one that listens and understands and cares. Good God, please don’t let her be an anomoly.

But yeah, it turns out you can’t resize the columns. But I did get a link to the feedback form to see if I can get it fixed.